Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, contact us at fyreflysallen@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the buyers responsibility. There are instances where we will cover the return shipping, such as - wrong item sent, or where we can make other arrangements, such as a no cost RTS (Return to Sender - Refused), for an unopened package delivery.

You can always contact us for any return question at fyreflysallen@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is obvious damage, take pictures and attach them to your email to us.

Exchanges

The fastest way to ensure you get what you want is to request a return for the item you have, and once the return is accepted, make a separate purchase for the new item. A refund for your returned item will be initiated once we receive the package back and it is inspected.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus original shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.